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Tour update: Life off the road

By Marissa Gillett | Jun 05, 2020

Tour update: Life off the road

Hi everyone!

We wanted to take the time to give an update on our 2020 tour and share what our team has been up to since we returned to Cleveland in March. Like many others around the world, here in Cleveland, we have been staying safe at home. We hoped to be back out on the road delighting patrons and students across the United States and Canada as soon as we could, but as time has gone on, we thought it would be best to cancel all of our Digital Bookmobile events through the end of September.

The Digital Bookmobile team’s job is entirely made up of planning and executing Digital Bookmobile events so with the tour’s cancellation, we have temporarily joined our incredible Tech Support team to assist them as we welcome many new readers to Libby, OverDrive, and Sora during the many library and school closures. While we truly miss seeing patrons face-to-face, helping our Tech Support team has given us the opportunity to continue helping patrons get started with the Libby app. We have learned so many new things since we have joined the Tech Support team that we are excited to take with us when we are able to start the tour back up again.

In addition to assisting our friends in Technical Support, our team has been hard at work planning alternative events for the library partners that had planned for Digital Bookmobile visits at their library between our initial cancellation at the end of March to the new cancellations through the end of September. On Wednesday, we partnered with Atlanta-Fulton County Library to test a series of virtual trainings.

As part of these virtual trainings, Joe and I will be hosting “Getting Started with Libby” sessions where we’ll assist new users with signing in, borrowing books, placing holds, tagging titles, and more. We will also be hosting a number of Experienced User sessions for anyone that currently uses Libby, but would like the opportunity to find out tips and tricks or ask any questions they may have.

We are very excited to continue these virtual trainings with the rest of our partners that had a Digital Bookmobile event cancelled, so if we had planned to come to your library this year, be on the lookout for messaging from your library on how to sign up!